Terms and Conditions

Updated on 24/01/2024

These General Terms and Conditions of Sale and Service govern the execution of the sale and services provided by Lansa Design to the Client. They are entered into between: – Lansa Design, registered with the Evry Trade and Companies Register under number 529752115, with a share capital of €40,000.00, whose registered office is located at 12 avenue du Québec – Bâtiment Ibéris – 91140 Villebon sur Yvette, hereinafter referred to as "the Company", on the one hand, and – The Client, a consumer, on the other hand, hereinafter referred to as "the Client".

Article 1 – Scope of application

The general terms and conditions of sale and service described below detail the rights and obligations of the parties within the framework of the distance selling of products offered for sale by Lansa Design. Purchasing a product via the easy-sushi.com website implies the Customer's unreserved acceptance of these general terms and conditions of sale.

Article 2 – Characteristics of the products offered for sale

The products offered for sale by Lansa Design on its website easy-sushi.com are intended exclusively for culinary use. These products are not toys and must be kept out of reach of children or only in the presence of an adult. The photographs and illustrations of the products offered for sale on the easy-sushi.com website accurately represent the shipped products. However, some variations in product presentation may exist, particularly in terms of decorative details (packaging, colors, etc.). Lansa Design cannot be held liable for any misuse by the person who directly or indirectly suffers any damages. The products offered for sale on the easy-sushi.com website are in stock. However, if, by some unlikely chance, a stock shortage occurs for the desired item(s), the customer will be notified by email within a maximum of 3 business days following their order regarding the unavailable product(s). The initial order for the unavailable product(s) may then be either replaced with an equivalent order or canceled. In the event of order cancellation, the Customer will receive the full amount of their initial order within a maximum of 7 business days. Lansa Design reserves the right to modify the prices of its products offered for sale on its website easy-sushi.com at any time.

Article 3 – Features of the online purchase service on the easy-sushi.com website with remote payment

The online ordering service with remote payment is a service offered by Lansa Design to its customers, allowing them to directly order and purchase the product(s) of their choice offered for sale on the easy-sushi.com website, subject to stock availability. This service applies to all products offered for sale on the easy-sushi.com website. Customers can place orders via the easy-sushi.com website by selecting the desired product(s) and following the payment instructions. Any order placed and confirmed by the customer constitutes a distance selling contract between the customer and Lansa Design. Lansa Design reserves the right to accept or refuse any order placed by the customer. In the event of refusal of the order by Lansa Design, the company will not be required to pay any compensation to the customer. If Lansa Design accepts the order, an order confirmation will be sent to the customer within 48 hours to the email address provided and verified at the time of the order. If Lansa Design does not confirm the order within 48 hours, the sale will be considered void. The total amount paid by the customer will then be refunded in full as soon as possible. If Lansa Design sends an order confirmation, the customer has 14 calendar days from the day after delivery to withdraw from the contract. An email will then be sent to the customer confirming their withdrawal request. If this confirmation email is not received, Lansa Design will not refund any returned products. The product must be returned in the same condition as the initial shipment. This means the customer must choose the same carrier, the same shipping tracking, and the same packaging. The returned product must be identical to the one delivered and show no signs of use. Return shipping costs are the customer's responsibility. If a returned product does not meet the same conditions as the original shipment, the order will not be refunded. Similarly, if a returned product shows signs of use, the order will not be refunded. The return must be made no later than 8 business days after our return confirmation, to the following address: Lansa Design – 12 avenue du Québec – Bâtiment Ibéris – 91140 Villebon sur Yvette, France.

Article 4 – Payment Terms

The price is payable in full on the day of the order via the easy-sushi.com website. To confirm their order, the Customer must make their payment directly online. Once the payment is processed, the Customer receives an order confirmation. Payment is made online by: – Credit card; – PayPal; – Bank transfer upon request and subject to acceptance by Lansa Design, which will then provide the Customer with its bank details. When choosing their payment method, the Customer must enter their bank details and billing address before paying. The Customer guarantees to Lansa Design that they have all the necessary authorizations to use the chosen payment method. By providing their credit card number, the Customer authorizes the website's bank to debit the total amount of the order. All payment information is transmitted to the website's bank. No banking data is collected, stored, or processed by Lansa Design. The Client's bank account, corresponding to the bank card used for payment, will be debited immediately upon placement of the order. If the Client is unable to transfer the funds due (due to a chargeback, bank refusal, etc.), the order and the contract will be automatically cancelled. The company will not be obligated to perform any services subsequent to the Client's order if the Client fails to pay the price under the terms and conditions set forth in these general terms and conditions of sale and service.

Article 5 – Order Shipment

Shipping times vary depending on the payment method. Lansa Design will ship the order within a maximum of 3 business days following order confirmation and full payment. Orders can only be shipped to mainland France, French overseas departments and territories (DOM-TOM), and neighboring countries. The following shipping options are available: – Colissimo or Carrier; – Pickup Points. Upon shipment, Lansa Design will provide the customer with a tracking link, allowing them to follow their package's progress using the tracking number provided at the time of shipment.

Article 6 – Legal Right of Withdrawal

The Customer has a right of withdrawal which they may exercise without having to justify their decision, within fourteen days from the day after the agreement. This period is extended until the next working day if it expires on a Saturday, Sunday, or public holiday.

Article 7 – Delivery

After shipment, the risks fall on the customer. The customer is strongly advised to note any reservations or check the contents of the package upon receipt in case of damage to the ordered item(s) or if the contents do not match the expected order. If no reservations are noted upon receipt, Lansa Design will be unable to process any subsequent claim from the customer, even if the package was damaged or destroyed upon delivery. The customer must provide all the information necessary for the correct delivery of the product. In the event of an incorrect delivery address provided by the customer and the package being returned by the carrier marked "Addressee Unknown" or "Incomplete Address," Lansa Design may refund the customer the order amount, excluding delivery charges. In this case, the customer must notify Lansa Design of the non-delivery within 25 calendar days from the date the carrier took charge of the package. In the event of an error in the delivery address due to an error by Lansa Design, the order will be reshipped under the same conditions as the initial shipment. The shipping costs will then be borne by Lansa Design. If the package has not been collected by the customer from their post office (or postal point), it will be returned to Lansa Design. Upon receipt of the package, Lansa Design may, at the customer's request, refund the entire order, excluding shipping costs. If the package is not delivered more than 7 business days after the carrier took charge of the order, the customer must contact the carrier. In the event of a loss confirmed by the carrier or if no notification is received, the customer must report the loss to Lansa Design within a maximum of 10 calendar days from the carrier's date of collection. After this period, no claims will be processed. Upon receipt of the customer's claim, Lansa Design will carry out all necessary checks. If the package has not been delivered, Lansa Design will contact the carrier's search service. If the delivery service definitively confirms the loss of the package, Lansa Design will refund the order, provided the customer submits a signed statement confirming that they did not receive the package. The delivery times indicated apply from the day the package is picked up by the carrier. Delivery times are provided in good faith and are for informational purposes only. Failure to meet the delivery deadlines will not result in cancellation of the order or any compensation. No packages are shipped internationally (except to neighboring countries).

Article 8 – Legal Guarantees

In accordance with Articles L.211-4 of the French Consumer Code and 1641 of the French Civil Code, the customer benefits from the legal guarantees of conformity and against hidden defects for orders placed on the Lansa Design e-commerce website. The customer has two years from the date of delivery of the product to take action. Pursuant to Article L. 211-9 of the French Consumer Code, in the event of a lack of conformity, the customer may choose between repair and replacement of the goods. The customer may also invoke the guarantee against hidden defects in the goods sold, as provided for in Article 1641 of the French Civil Code. In the event of a hidden defect, the customer may choose between rescinding the sale or obtaining a reduction in the sale price. When invoking the legal guarantees, the products in question must be shipped in perfect and complete condition (accessories, packaging, instructions, etc.). Shipping costs will be reimbursed based on the invoiced rate, and return shipping costs will be reimbursed upon presentation of proof of payment. Refunds for disputed products will be issued after careful examination. All warranties are excluded in the following cases: – abnormal use or mishandling; – negligence; – abuse; – lack of maintenance; – improper storage conditions; – normal wear and tear; – force majeure; – use not in accordance with the Supplier/Manufacturer's specifications; – commercial or collective use; – repair or modification carried out by a third party not authorized by the Supplier/Manufacturer.

Article 9 – Responsibilities

Lansa Design shall not be held liable under any circumstances: – In the event of unavailability of the easy-sushi.com website; – In the event of stock shortages; – In the event of product unavailability; – In the event of force majeure; – In the event of strikes or any social unrest; – In the event of flooding; – In the event of fire; – In the event of a health shortage; – In the event of damage resulting from phishing by an unauthorized third party to obtain personal information for the purpose of identity theft or any other fraudulent activity.

Article 10 – Complaints

Lansa Design provides the Customer with a telephone customer service line at the following number: +33 1 69 59 25 69 (toll-free number). All customer complaints must be submitted in writing to the following address: Lansa Design – 12 avenue du Québec – Bâtiment Ibéris – 91140 Villebon sur Yvette

Article 11 – Personal Data

Lansa Design collects personal data from the Client that is strictly necessary for the execution of the sales contract and the provision of services ordered by the Client. The information collected is essential for the sale and the provision of services. Failure to provide this data will prevent the Client from ordering the desired product. Personal data is collected on the legal basis of these terms and conditions and is used by Lansa Design for the following purposes: – Shipping the order placed by the Client; Performing the service entrusted to Lansa Design by the Client; – Creating a file for the strictly internal processing of Lansa Design's clients, monitoring client files, invoicing, debt collection, and accounting; – Managing the relationship with its clients and prospects; – Complying with legal and regulatory obligations when implementing processing for the purpose of preventing money laundering and terrorist financing and combating corruption. The personal data collected is intended for Lansa Design. This data may also be disclosed to administrative or judicial authorities to comply with applicable regulations or to respond to a legal or judicial obligation related to the performance of the sale and the provision of services. It is not intended to be sold, shared, or disclosed to third parties for commercial or marketing purposes. Lansa Design retains data only for the period necessary for the operations for which it was collected and in accordance with applicable regulations. In this regard, customer data is retained for the duration of the contractual relationship plus five years, without prejudice to any legal obligations or statutes of limitations. For accounting purposes, data is retained for ten years from the end of the fiscal year. Lansa Design, whose registered office is located at 12 avenue du Québec – Bâtiment Ibéris – 91140 Villebon sur Yvette, France, represented by Lansa Design, is the data controller. Personal data may be stored and processed in any European Union country subject to GDPR No. 2016/679. The Client has the right to access, rectify, query, restrict, and erase their personal data, as well as the right to data portability and object to its processing, and to lodge a complaint with a supervisory authority. The Client must be able to verify their identity, either by scanning an identity document or by sending Lansa Design a photocopy of their identity document.

Article 12 – Intellectual Property

The Customer is prohibited from reproducing or using the products offered for sale without the express, prior written authorization of Lansa Design, under penalty of legal action. Lansa Design retains ownership of all intellectual property rights to the trademarks, logos, slogans, graphics, photographs, animations, videos, and texts contained on the website. Any total or partial reproduction of the website and its content, by any means whatsoever, without the express prior authorization of Lansa Design, is prohibited and constitutes infringement punishable under Articles L. 335-2 et seq. and Articles L. 713-1 et seq. of the French Intellectual Property Code.

Article 13 – Disputes

Any dispute arising from the performance, interpretation, or termination of this contract shall be resolved in accordance with the rules specifically applicable to such disputes. These general terms and conditions of sale and service, and the resulting purchase and sale transactions, are governed by French law. In accordance with the provisions of Articles L. 612-1 et seq. of the French Consumer Code, the Customer, as a consumer, may submit complaints to Lansa Design by email or by mail to its registered office. In the event of a dispute, the competent courts shall be those of the jurisdiction where Lansa Design's registered office is located. These general terms and conditions of sale and service are expressly agreed to and accepted by the Customer, who declares and acknowledges having full knowledge thereof, and therefore waives the right to rely on any conflicting document, and in particular, its own general terms and conditions of purchase, which shall not be enforceable against Lansa Design, even if Lansa Design was aware of them.